Operations Service Management - a Study of Medi-Call...

EXECUTIVE SUMMARY This report was commissioned to examine the number of calls to the Medi – Call Personal Alarms Systems LTD call centre and how the management implement certain capacity strategies in order to distribute call times whether it be an emergency, technical or a reassurance call from the customer. This is viewed over a twelve-hour shift and highlights the problems where the call centre is over capacity or under capacity. The case study looks at the problems with the current operations and service management within Medi–Call call centres. Within this report the main problems will be identified, for example – the amount of time that could be saved from each call from the customer (for more the more important emergency†¦show more content†¦By looking at the table and the graph (appendices 3 and 4) we can see during the times the call centre is working at over capacity there are far higher numbers of technical calls and reassurance calls, than when they are under capacity. For an average technical call takes six minutes and for a reassurance call take seven minutes including administration time. For example looking at the typical morning in the Medi-Call call centre there is 763 minutes of call time wasted on reassurance calls alone; not to mention the time wasted on technical calls as well. Due to the severeity of the line of work Medi-Call deals with (peoples lives) it is crucial to find new ways to free up more time for the more important emergency calls; this will be discussed later in the report. They must rearrange how they operate in order to focus solely on the emergency calls and rearrange how the deal with the technical and reassurance calls and also make use of the time when they are under capacity – see appendices 3 and 4. By having the staff of Medi-Call working at well over their capacity can create a number of problems for themselves and the customers. Putting the staff into the coping zone on a regular basis can have a number of effects on the service Medi-Call provides; for example - a sub standard service to the customer resulting in a loss of customers due to a badShow MoreRelatedServis Operations Management3264 Words   |  14 PagesService and Operations Management | Medic- Call Personal Alarm System: Capacity Planning and Resource Management | Magdalena Kulikowska | International Tourism Management | Words count: 2020 Contents Executive Summary 3 1. Introduction 3 2. The role and importance of capacity management to the success of an organisation. 3 2.1 Level strategy 4 2.2 Chase strategy 4 2.3 Demand strategy 5 3. Queue strategy 5 4. Evaluation of capacity planningRead MoreEmployee Remuneration13571 Words   |  55 PagesPAYMENT: Wage is a monetary payment made by the employer to his employee for the work done or services rendered. It is a monetary compensation for the services rendered [1]. 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Reflection & Personal Skills Analysis Global †Free Samples

Question: Discuss About The Reflection Personal Skills Analysis Global? Answer: Introduction Global management (GM) can be defined as the process adopted by the company to manage business globally with respect to hiring, sales, marketing, operation and finance. This essay will comprise of primarily three parts, the introduction, which will elaborate the aspects to be dealt in the essay, the body and the conclusion. The main body of the essay will comprise of literature review, evaluation and plan which will deal with examination of the global management capabilities in terms of both hard skills and soft skills required by managers in the global environment to conduct the business (Tsui, 2004). The essay further deals with the aspect of personality which is the trait of the mangers and the management has identified five dimensions to it and they are agreeableness, conscientiousness, extroversion, neuroticism and openness to experience. It is known as the Big five personality factors. In this essay my big five personality test result conscientiousness will be the one personality factor that will be focus of my global management skill development as manager (Tsui, 2004). In order to gain global capability, it is essential that manager conduct a SWOT analysis of oneself to know the strength and weaknesses to manage the opportunity and threat in the external environment globally. Thus this essay als o conducts a self reflection by undertaking self assessment to know my global leadership capabilities. It also helps to know the area of improvement. An action plan for improving my global capability skill in the future is also explained with the help of SMART tool. Finally the essay will provide with a conclusion that will brief the aspects which will be discussed in the essay. Literature Review Global management capabilities According to Bcker, Poutsma, (2010), Global management capabilities is the skill set required by the global managers to function effectively in the dynamic and complex global environment. The challenges in the global market including both internal and external force the managers operating globally to cultivate a specific set of skills, values, competencies and culture to improve the effectiveness of the management pertaining to global environment. The review of literature related with globalization state the discussion made by researcher about the global skill sets and it is found that the global mindset is one of the key element required for mangers to operate in the global environment effectively. According to Cohen, (2010), global mindset is considered as the significant skill set by more and more companies for successful global managers. Story and Barbuto, (2011) along with others state that there are umpteen model of global mindset found in the literature that have been proposed but it is evident from the review of literature that there is lack of consensus on any. It is found from literature that though there is an agreement in general where global mindset are considered as cognitive structures essentially but their actual dimension and background are subject of argument among researcher. As stated by Weihrich, Koontz (2005), managers operating in the global platform needs to develop further competencies to enhance global capability and these should include three key competency areas namely self awareness , inquisitiveness and engagement in personal transformation. The review of literature also identifies seven mental characteristics namely self regulation, optimism, social judgement skills, motivation to work in a global environment, empathy, acceptance of complexity and its contradiction and cognitive skills. It also state the three behavioural competencies required by global managers and they are knowledge, social skills and networking skills (Weihrich, Koontz, 2005). But again some scholars make an argument that these skills are required by mangers operating in the domestic market as well. Based on the argument it is stated by some researcher that motivation aspect can be considered as skill set relevant to global managers only. It was also stated further in the review of literature that acceptance of complexity and its contradiction plays a dominant role in the global environment compared to domestic environment. The cultural diversity is another area of concern for global managers. The literature review states that both hard skills and soft skills are essential for global mangers to function effectively. It can be different for different companies and industries. For example core engineering industries may demand technical skill of certain levels (Osland, 2008). Technical ability can be related with the use of equipment and machinery and application of software. On the hand the soft skills plays equally significant role and it include interpersonal skills, initiative and being dependable. The Personality Impact The personality of managers plays a significant role in the way one behaves in the workplace. The Big 5 personality factors helps to understand the personality trait of managers and they are openness to experience, conscientiousness, extroversion, agreeableness, and neuroticism. It is depicted by the OCEAN (McAdams, Pals, 2006). The openness to experience if present in the trait of managers helps him to appreciate art and beauty and reception to novelty and such manager are high on creativity. The conscientiousness if present in mangers makes him to exhibit the trait of perseverance and organization in the work and such managers are hardworking and dependable. The extroversion if present in the trait of managers makes one more sociable and it energize them and such managers are often with other people. The agreeableness if present in mangers makes him trustworthy, compliance and honest and such managers are mild mannered (McAdams, Pals, 2006). The neuroticism if present in the trai t of manager exhibit mood swings and highly emotional and such managers are emotionally unstable. [Source: McAdams, Pals, 2006] Conscientiousness and Global Leadership This is the second element in the OCEAN model related with the Big 5 personality factors and it focus on the concept of perseverance and organization. The manger with Conscientiousness as the personality trait exhibits competence, order, dutifulness, achievement striving, deliberation and self discipline. In context of the global leadership such managers prove to be effective as they are capable of dealing with hardship and life challenges as their competence level is high (Osland, 2008). The trait order makes them apply methodical approach to the task and it goes well with the global professionalism. The dutifulness and self discipline as a trait make them work with values and limit distraction. The achievement striving nature of the trait makes the work hard to achieve the high global target. If the score on this personality trait is high it makes the manger hardworking and dependable while low score makes him laid back and impulsive. There is group of researcher who make an argume nt that though this trait makes the global manager effective but it does not establish the fact that other traits prove ineffective (Brewster, Sparrow, Harris, 2005). There are other factors that also play an important role in making global manager effective. Self Evaluation The self evaluation was based on the Big 5 personality test. The big five inventory (BFI) identified 44 statement related with the personality trait. It was ranked on scale of 1 to 5 where 5 represent agree strongly while 1 represent disagree strongly. The rating of 2, 3 and 4 represent agree, neither agree or disagree and disagree a little. The BFI scale scoring also had R that denoted reverse scored items. The statement was ranked by me using the scale of 1 to 5 to evaluate my personality trait with respect to the big 5 personality factors namely are openness to experience, conscientiousness, extroversion, agreeableness, and neuroticism are openness to experience, conscientiousness, extroversion, agreeableness, and neuroticism. On evaluating the BFI scale scoring it was found that I scored 35 in openness to experience, 44 in conscientiousness, 27 in extroversion, 32 in agreeableness, and 20 in neuroticism. The details are mentioned in the table below and the detailed questionnaire is attached in the appendix 1. The result derived from my Big 5 personality test was real surprise to me as I scored the highest in conscientiousness with 44 though I was of the opinion that I will score highest on openness to experience. From the evaluation of BFI scoring it was evident that I scored the lowest in neuroticism. A high score on conscientiousness state that I am hard working and dependable and low score on neuroticism make emotionally stable. Similarly the stress management competency test was conducted using the same scale of rating. It has three statements namely integrity, managing emotion and considerate approach. On evaluating the score of stress management competency test it was found that I scored 84.71 % and it state that my ability handle stress in reasonable. The details are mentioned in the table below and the detailed questionnaire is attached in the appendix. Plan Plan is the action taken to achieve a set goal. The plan is made more effective by using the SMART goals framework. The Smart goals stand for specific, measurable, achievable, and realistic and time bound nature of the goal. In the case the action plan is made to improve my global leadership capability. Based on the self evaluation conducted above using the Big 5 personality test and stress management competency test it was found that my personality trait is Conscientiousness (Zhao, Seibert, 2006). It has six elements namely competence, order, dutifulness, achievement striving, deliberation and self discipline. I feel I need to improve my achievement striving, and self discipline to enhance my global leadership capability. It will help me aim for higher goal in the global environment and manage the stress related with the challenges in the international business. Thus my action includes two goals and they are achieved with the help of SMART goal framework (Zhao, Seibert, 2006). Growth With the objective of improving my global leadership capability I will develop the action plan to further develop my Conscientiousness with respect to achievement striving so that I will able to achieve the high goal set in the global perspective. Specific By the next quarter I will aim to achieve 10% more growth by adding more customers. This will be done by putting in more hard work. Measurable This will be measured by comparing it with the last quarter result Achievable This is attainable in the sense the quarter is broken down into month wise action plan and each month a growth of 3.3% is aimed. Realistic I will train my team members to establish better customer relationship management with the help of CRM tool and it will motivate them to achieve the growth target. Time bound The time for achieving the goal is next quarter and review will be done every month. Self discipline To improve my stress management skill with respect to managing emotion I need to work on improving self discipline related with Conscientiousness. It will help me to be more considerate towards my team members. Specific To improve self discipline. I will read books on Yoga and other self management books like Seven Habits of highly effective people. Measurable I will measure this by undertaking stress management competency test after reading the book and practicing self discipline for next one month. Achievable - It is attainable as I can buy the book, complete reading it and applying self discipline for the next one month before taking the stress management competency test. Realistic It is really possible as reading book to improve ones skill is most easy thing to do. Time bound The time period for completing this activity is one month Conclusion The significance of global leadership capability and personality in global management should not be underrated. It is not enough for the manager to have the domain knowledge and technical skill or the multi culture experience although they help the global manager in being effective. It is essential that the global manager needs to work on the global management and personality aspect to be more successful (Cabrera, Bowen, 2005). As stated in the literature review it suggested that the global manager needs to develop global mindset and improve the hard and soft skill. The soft skill namely interpersonal skill, initiative and being dependable. The motivation and acceptance of complexity and its contradiction also are important capability needed in the global environment. On the other hand the big 5 personality factor is important to understand the personality impact. It identify five personality namely openness to experience, conscientiousness, extroversion, agreeableness, and neurotic ism that impact the global manager. In my case it is observed from the BFI scoring that my personality trait is Conscientiousness and my stress management score is 84.71%. I need to improve on achievement striving, and self discipline to enhance my global leadership capability and it was done by setting two goals. It will make better global manager (Levy, et al., 2007). References Bowen, D. E., Inkpen, A. C. (2009). Exploring the role of global mindset in leading change in international contexts. The Journal of applied Behavioral science, 45(2), 239-260. Brewster, C., Sparrow, P., Harris, H. (2005). Towards a new model of globalizing HRM. The International Journal of Human Resource Management Group, 16(6), 949-970. Bcker, J., Poutsma, E. (2010). Global management competencies: a theoretical foundation. Journal of Managerial Psychology, 25(8), 829-844. Cabrera, ., Bowen, D. (2005). Professionalizing global management for the twenty-first century. Journal of Management Development, 24(9), 791-806. Cohen, S. L. (2010). Effective global leadership requires a global mindset. Industrial and Commercial Training, 42(1), 3-10. Levy, O., Beechler, S., Taylor, S., Boyacigiller, N. A. (2007). What we talk about when we talk about global mindset: Managerial cognition in multinational corporations. Journal of International Business Studies, 38(2), 231-258. McAdams, D. P., Pals, J. L. (2006). A new Big Five: fundamental principles for an integrative science of personality. American psychologist, 61(3), 204. Osland, J. S. (2008). Overview of the global leadership literature. Global leadership: Research, practice, and development, 34-63. Story, J. S., Barbuto Jr, J. E. (2011). Global mindset: A construct clarification and framework. Journal of Leadership Organizational Studies, 18(3), 377-384. Tsui, A. S. (2004). Contributing to global management knowledge: A case for high quality indigenous research. Asia Pacific Journal of Management, 21(4), 491-513. Weihrich, H., Koontz, H. (2005). Management: A global perspective. Tata McGraw-Hill. Zhao, H., Seibert, S. E. (2006). The big five personality

Where You Going Where Have You Been Essay Example For Students

Where You Going Where Have You Been? Essay The Devils Favorite Sin: VanityIn Where are You Going, Where Have you Been? Joyce Carol Oates uses an allegorical figure of evil to illustrate the theme of temptation. Oates alludes to hell through the character Arnold Friend, as the devil, and his victim Connie, who invites him in by committing one of the devils favorites sins: vanity.The narrator implies that Arnold Friend is Satan by giving certain clues that the reader can easily deduce. The name that Oates gives to the character is one hint to the reader: Connie looked away from Friends smile to the car, which was painted so bright it almost hurt her eyes to look at it. She looked at the name, Arnold Friend. She looked at it for a while as if the words meant something to her that she did not yet know (583). The name friend was commonly used by the Protestants to refer to evil or the devil. We will write a custom essay on Where You Going Where Have You Been? specifically for you for only $16.38 $13.9/page Order now Moreover, Arnold Friends appearance also hints that he is Satan: There were two boys in the car and now she recognizes the driver: he had shaggy, shabby black hair that looked as a crazy wig(583). The narrator emphasizes the wig to make the reader think that he is wearing it for a purpose, which is hide his devils horns. Also, the fact that Arnold Friends eyes are covered is another stragedy use by Oates to confirm the assumption of the diabolic presence: He took off the sunglasses and she saw how pale the skin around his eyes was it, like holes that were not in shadow but instead in light. His eyes were chips of broken glass that catch the light in an amiable way (584). In this quote, Oates suggests that Arnold Friend is hiding something more than an evil look; he is hiding his own satanic appearance. Besides Arnold Friend physical appearance, which makes the reader assume that his character is not a human being, Oates gives him supernatural powers that a normal person could not have. One example of this is the power that he has over Connie; he knows everything that involves her: Just for a ride, Connie sweetheart. Arnold Friend says. I never said that my name was Connie, she said. And he replies: But I know what it is. I know your name and all about you, a lots of things, Arnold Friend said (584-585). The security of Arnold Friend words gives to reader the impression that he has been watching her closely and all the time without her knowing it or noticing it. This confirms the readers hypothesis that Friends is Satan. Moreover, when Connie tries to hide from him in her house, Arnold manipulates her into leaving the house simply by telling her what to do, like a puppeteer and his puppet: You wont want your family to get hurt. Now get up all by yourself. Now turn this way. Thats right. Come over here to me. Now come out through the kitchen to me honey and lets see a smile, try it, you are brave sweet little girl(591). Oates makes the reader infer that Satans only way to make her comes out is by using his demon powers, because the devil cannot get into your house unless you have invited him in. Therefore, he uses his power to hypnotize Connies and to make her do what he wants to, which is take her to the inferno with him. The last hint that Oates gives to the reader is the behavior of Connie and her family. Connie tempts the devil by committing the sin of vanity. The narrator shows how Connies vain is one of the main factors that influences the devils appearance: She was fifteen and she had a quick nervous giggling habit of craning her neck to glance into mirrors, or checking other peoples faces to make sure her own was all right (579). .u5dba6c60de9a89e8b69b05fdf67fb8d9 , .u5dba6c60de9a89e8b69b05fdf67fb8d9 .postImageUrl , .u5dba6c60de9a89e8b69b05fdf67fb8d9 .centered-text-area { min-height: 80px; position: relative; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 , .u5dba6c60de9a89e8b69b05fdf67fb8d9:hover , .u5dba6c60de9a89e8b69b05fdf67fb8d9:visited , .u5dba6c60de9a89e8b69b05fdf67fb8d9:active { border:0!important; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .clearfix:after { content: ""; display: table; clear: both; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u5dba6c60de9a89e8b69b05fdf67fb8d9:active , .u5dba6c60de9a89e8b69b05fdf67fb8d9:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .centered-text-area { width: 100%; position: relative ; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u5dba6c60de9a89e8b69b05fdf67fb8d9:hover .ctaButton { background-color: #34495E!important; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u5dba6c60de9a89e8b69b05fdf67fb8d9 .u5dba6c60de9a89e8b69b05fdf67fb8d9-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u5dba6c60de9a89e8b69b05fdf67fb8d9:after { content: ""; display: block; clear: both; } READ: Overpopulation Essay This quote makes the reader visualize a girl that thinks only of her appearance. Oats begins this story with this quote to emphasize the main cause of the fatal end of Connies life. Also, the familys lack of religious: One Sunday Connie got up at

Financial Structures Domestic and Foreign

Financial Structures Domestic and Foreign Introduction While financing foreign and domestic projects, many options for financial structures may exist. A company would select a foreign investment project option based on the risks and costs that relate to the various available options. This short paper gives a synopsis of how financing a foreign project differs from financing a domestic project.Advertising We will write a custom essay sample on Financial Structures: Domestic and Foreign specifically for you for only $16.05 $11/page Learn More It presents the various short-term and long-term financing sources that are available in the international financial markets. Lastly, it gives some of the risks that come with the various financing options. How foreign project differs from domestic project Organizations that wish to invest in foreign nations design financial structures of a foreign project with the chief intention of scrutinizing the mechanisms for capitalizing domestic and foreign funds, the equ ities of one market, the debt of another, and short-term and long-term financing options of their chosen project. Project financing relies on the projected cash flows of the project, as opposed to the sponsors’ balance sheets (Hoffman, 2007, p.35). It entails financing structures that involve various equity investors (sponsors) together with a couple of bank syndicates and other lending organizations that offer loans to facilitate the operation of the project (Worenklein, 2003, p.8). The difference between domestic and foreign project financing is that financial institutions granting loans can be both domestic and international for the case of domestic financing. In the case of foreign financing, many domestic financial institutions shun from granting loans to fund foreign-based projects. Short-term and long-term financial sources There are several short-term and long-term financial sources that are available in the international financial markets to finance projects. On long -term basis, financial resources can come from capital markets, mutual funds, foreign sources, and or specific financing institutions (Giddy, 2012, p.5). Capital markets involve borrowing from banks, foreign markets, issuing of bonds, shares and debentures, and or from any international financial institutions such as the World Bank. On short-terms basis, finances can come from debt insurance, hybrid financing, and equity financing.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More In the international financial markets, the most available means of acquiring finance is by borrowing from international financial institutions. Additionally, for the case of global companies, an organization can acquire finances through the issuance of bonds and shares in the international markets. Risks Associated with the Financing Options Although there are valid ways through which organization can obt ain finances in the international financial markets, each of the ways present some risks. Some of these risks are akin to the nature of the project finance in the international platforms. For instance, â€Å"project finance structures are exceedingly complex structures, which result in massive third-party upfront investments or deadweight costs in various legal processes, which are crucial for designing and preparing project ownership structure, loan documentation, and other contractual requirements† (Srivastava Kumar, 2010, p.9). Additionally, financial advisors who help in the process of financial structuring may charge fees ranging from 50 to 100 points (Brealey Myers, 2003, p.98). Since the organizations have to incur these costs during the process of project development, in case the projects turn out infeasible, they would not recover the costs. For this reason, some sources of project finances are unattractive. For instance, issuance of bonds and long-term loans from banks are risky in the sense that organization will have to pay any gains from loans and bonds after some specified period. Comparatively, raising finance from issuance of shares is less risky since organizations will have to pay constant dividends once the project becomes operational and or when there is an increase in the share value. Reference List Brealey, A., Myers, S. (2003). Principles of Corporate Finance. New York, NY: McGraw-Hill/Irwin.Advertising We will write a custom essay sample on Financial Structures: Domestic and Foreign specifically for you for only $16.05 $11/page Learn More Giddy, I. (2012). Project Financing. Web. Hoffman, S. (2007). The Law and Business of International Project Finance. Cambridge: Cambridge University Press. Srivastava, V., Kumar, A. (2010).Financing Infrastructure Projects in India from Corporate Finance to Project Finance. International Research Journal of Finance and Economics, 5 (5), 7-20. Worenklein, J. (2003). The Global Crisis in Power and Infrastructure: Lessons Learned and New Directions. The Journal of Structured and Project Finance, 3 (2), 7-11.

Identification of Possible Pathogens in an Office Environment Research Paper

Identification of Possible Pathogens in an Office Environment - Research Paper Example Is there a relationship between working efficiency and pathogenic presence in offices? The disease-causing pathogens lead to various illnesses that may lower the efficiency of personnel in the offices. Due to the reduction in efficiency, the research herein is of a great essentiality. We obtained the isolate by taking a sample of the used Petri plate with Nutrient agar (Ravichandra 37).Thereafter, exposing it to the air in a small office for approximately 1 hour. The Petri plate helped in the collection of a variety of microorganisms. The microorganisms were from surfaces, strictly chairs, desktops and computer mice. The primary purpose of the methodology was to help in identifying a single unknown culture of bacteria to prove whether it is pathogenic or not. The organism I identified via PCR is Dermacoccus nishinomiyaeusis and is non-pathogenic generally regarded as harmless saprophytes (Rose, Joan and Erin 14). It inhabits and contaminates the skin, mucosa, and the pharynx. A Gram-positive coccus locates in tetrads, irregular clusters and cubical agglomerates of eight. It is enzymatic positive and exhibits strictly aerobic metabolic. However, they can be opportunistic disease-causing organisms to the immune-compromised beings. They associated with various infections, including bacteremia, continuous ambulatory peritoneal dialysis peritonitis, and infections related to ventricular shunts. They occur worldwide and are ubiquitous. They locate on the human skin, marine and fresh water, plants, dust, and air. Rocasermeno, Pablo. "Pressurizing with dust collectors: guidelines on how to apply a concept that is appropriate for mine and plant environments, where dust generated during crushing, screening and conveying must be controlled to protect workers, office spaces and sensitive equipment." E&MJ - Engineering & Mining Journal 2013: 92. General OneFile. Web. 11 Dec.

Numerical Problem Speech or Presentation Example | Topics and Well Written Essays - 250 words

Numerical Problem - Speech or Presentation Example Further, the firm has a higher debt-to-equity ratio which is also unfavorable indicating more risk because the firm depends more on external lenders. Average collection period indicates the number of days a firm requires converting its receivables into cash. The firm takes more days that the industry average implying that the premiums receivable of the firm are less liquid or are converted less quickly into cash. The firm is, therefore, less efficient in managing its premium receivables compared to the industry average. Days cash on hand shows the number of days of operating expenses that the firm could meet with its current cash available. The company is in a worse situation because it has a lower ratio than the industry average and should increase its fundraising or cut back its spending. Return on assets is a profitability ratio measuring how efficient a firm is in using its assets to generate revenue. The firm has a higher ratio than the industry average implying that it is more efficient in using its assets to generate revenue than the industry average. The firm has higher TIE ratio than the industry average. It, therefore, has higher ability to meet its interest payments on the debt. The firm has a lower fixed asset turnover ratio meaning it is not using the assets optimally. It is less efficient than the industry average in using assets to generate sales or

Written analysis of Enron Essay Example | Topics and Well Written Essays - 750 words

Written analysis of Enron - Essay Example lves a recent decision by Fair Work Australia (FWA) that the termination of the employment of an employee who has served for long in a firm as a result of breach of the golden safety rules was not harsh, unjust and unreasonable. Karratha Gas Plant site conducted activities in potentially hazardous conditions and had a system to mitigate these risks which require permits as part of the Golden Rules of the company. Mr. Chadwick was employed for 15 years by Woodside Energy Limited at this plant and was working as a maintenance technician. The plant operated with a work permit which formed part of the Golden Safety Rules and Chadwick had been issued with work permit for 7 days to perform hot work which required him to liaise with the control panel before commencing work at any time to ensure that work was done safely. Hours before the expiry of the permit, Mr. Chadwick and another employee arrived at the site before the opening of the permit hut and without consulting the higher management or the panel operator as was the requirement of the permit. They knew the permit hut would open in two hours’ time and thus he obtained a further permit later that day. He claimed that he knew the condition of the relevant permit and he had worked on the same LNG tank on previous occasions and therefore felt that he could meet the conditions without exposing himself or other people to danger. His employment was terminated for breaching the Golden Rule and this action was contested by Chadwick as being harsh, unjust and unreasonable in all contexts. The Deputy President McCarthy held that the Golden Rule had been obtained from standards which had been developed in the oil and gas industry back in 1988 after the Piper Alpha disaster in the North Sea that had led to the death of165 people. This disaster had involved an accumulation of management error and a failure of the permit to work that had not ensured good system of communication. In considering whether the termination was